Department for Work & Pensions
An omni-channel support network for employees for DWP
The DWP needed an omni-channel experience that enabled them to make their jobs easier. The application enabled users to perform feedback, read the latest news, learn new skills and search across the entirety of DWP for contacts.
A new character was created called ‘Digi’ which was built as a friendly face and digital assistant to help the user. The user could ask Digi anything they wanted via a chat interface.